Art Return Policy
We are committed to ensuring you are satisfied with your purchase. If your artwork arrives damaged or is unopened, you may return it under the following conditions:
Conditions for Return:
- Unopened Artwork:
- You may return the artwork within 30 days of delivery if the packaging remains unopened and the item is in its original condition.
- The customer is responsible for return shipping costs unless the item was delivered in error.
- Damaged Artwork:
- If your artwork arrives damaged, you must notify us within 7 days of receiving the item. Please provide photos of the damaged packaging and artwork to assist in processing your return.
- We will cover all return shipping costs for damaged items, and you may choose to either receive a full refund or a replacement (subject to availability).
Non-Returnable Conditions:
- Artwork that has been opened, used, or altered in any way.
- Custom or commissioned pieces, unless they arrive damaged.
- Returns requested after the specified return window.
Return Process:
- To initiate a return, please contact our customer service team at art@andreesabstract.com with your order number and the reason for the return.
- Once the return is approved, we will provide you with a prepaid return label (for damaged items) or further instructions on how to return your item.
Refunds:
- Refunds will be processed once the returned artwork is received and inspected.
- Refunds will be issued to the original payment method within 7-10 business days.